Returning A Product

退货

退货窗口排到第三位，前面那位已经吵了二十分钟

Shopping Returns Customer Service

01背景预习Background

前情提要一位顾客到店里退电视和键盘，店员查了收据、问了原因后表示人为损坏不在退换范围。

基本词汇预热return (退货) / receipt (收据) / exchange (换货) / refund (退款) / defective (有质量问题的)

Returning A Product

Elementary Shopping Returns Customer Service